Frequently Asked Questions
Everything you need to know about your Kiğılı shopping experience.
What is the standard delivery time for orders?
Orders are typically processed within 24 hours. Domestic shipping usually takes 2-4 business days, while international delivery times vary between 5-10 business days depending on your location.
How can I return an item that doesn't fit?
We offer a hassle-free 30-day return policy. You can return any unworn item with its original tags intact by using our online return portal to generate a prepaid shipping label.
Does Kiğılı offer alterations for suits and blazers?
Yes, we provide complimentary basic alteration services at any of our physical retail stores for items purchased online. Please bring your digital invoice and the garment to your nearest boutique.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements for chest, waist, and sleeve length to help you find the perfect fit for our slim and regular cut collections.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.